Frequently asked questions

This service offered by the French National Health Insurance helps people with diabetes to learn more about their disease and adapt their habits to improve their quality of life.

For more information, click on the links below:

https://www.ameli.fr/la-reunion/assure/sante/assurance-maladie/service-sophia-pour-les-personnes-diabetiques

https://www.ameli.fr/la-reunion/assure/sante/assurance-maladie/service-sophia-pour-les-personnes-diabetiques/comment-sinscrire#text_42526

https://www.ameli.fr/la-reunion/assure/sante/themes/diabete-suivi/tout-savoir-sur-les-examens-de-suivi-recommandes

In certain situations, you may need to be transported for treatment, examinations or to return home after hospitalisation. The Assurance Maladie may cover your transport costs, if your state of health justifies it and subject to certain conditions.

Your transport, instructions for use

Your doctor has given you a medical prescription for transport because your state of health requires it.

1. The medical prescription for transport issued by your doctor specifies the mode of transport you can use and any special conditions.  For example, you may need to be accompanied by a relative.
2. You must comply with the mode of transport prescribed by your doctor unless you use a less expensive mode of transport.  For example, if your doctor has prescribed professional seated transport, but you are accompanied by a relative in a private vehicle.
3. You take the necessary steps to be reimbursed.

For more information, visit ameli.fr

Individual transport

Are you independent and able to travel on your own or accompanied by a relative?

Your doctor has prescribed individual transport for you, which means that you can use your own vehicle, that of a relative or public transport. With individual transport, you retain your independence and freedom of movement.

What are the conditions for individual transport? 

Your state of health allows you to travel independently.

Request your reimbursement from your ameli account. 

How do I get reimbursed?

1. Keep your proof of payment (toll, parking, petrol or public transport bills).
2. Send your medical prescription for transport and your invoices from your ameli account, under the heading "mes démarches" ("my procedures").

Professional seated transport

Do you need technical assistance and have to travel seated? 

Your doctor has prescribed professional seated transport, which means that you can travel either in a light medical vehicle or in an approved taxi. 

What are the conditions for professional seated transport? 

Your state of health requires you to travel seated because : 

• you are at risk of side effects during transport
• and/or your condition requires strict compliance with hygiene rules. 

Alone or shared? 

Unless medically contraindicated, transport will be shared with another patient. In this way, we preserve our healthcare system and reduce our carbon footprint.

Find your professional seated transport on the ameli.fr health directory

Ambulance transport 

Does your state of health require you to travel lying down and/or under supervision? 

Your doctor has prescribed an ambulance because your state of health requires it.

What are the conditions for ambulance transport? 

Your state of health requires one or more of the following conditions:

• transport in a supine or semi-seated position ;
• Monitoring;
• You must be on oxygen;
• being stretchered or carried;
• strict compliance with hygiene rules.

Find your approved ambulance on the ameli.fr health directory

How do I get reimbursed?

If you pay for your transport, send the medical prescription for transport and the invoice issued by the transporter to your health insurance fund. If you are entitled to a waiver of advance payment and/or third-party payment, the transport will be paid for by the Assurance Maladie. You must sign a certificate of service issued by your carrier to certify that the transport has been carried out.